Business continuity is vital to business success. And in today's interconnected world, virtually every aspect of a company's operations is vulnerable to disruption. So continuity has become a concern that extends far beyond IT. And with the amount of pressure on business increasing, the worst-case scenario "insurance policy" approach to business continuity has become woefully inadequate. Methodex Consulting can assemble, optimize, and manage the application software that puts business data to work, so customers get the maximum value from their investment.

Combining products and services with certified partner solutions, experts from Methodex help customers understand the benefits of the Information-Driven Support. Our consultants maintain business operations under virtually any condition, comply with industry and government regulations and gain the ability to recover from disasters.

Our core consultancy services include:

Application Support

Methodex offers a cost efficient solution for application support to its customers based on its unique delivery methodology. This methodology is designed to ensure that service provided is in line with agreed SLAs. Our Application Support service offers 24x7 application support desk, incident management and problem management. We provide first contact resolution, handle knowledge base driven procedural errors, updating knowledge base, minor workarounds, user administration and problem assessment.

The methodology is managed through sequentially running phases as given below:

	Due diligence Study
	Knowledge Acquisition and Transfer
	Replication
	Reverse Replication
	Continuous Application Support

Other Application Support Services include:

	Measuring customer satisfaction levels and needs
	through our Assessment Techniques Model; utilizing the same to develop actionable customer retention / acquisition initiatives
	Analyzing Customer Line and Product Line Profitability
	Analyzing industry related decision support
	Developing customer related knowledge management
	framework